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Terms and refunds
Who we are
- Trading name
- Slimkoppies
- Operated by
- [REGISTERED ENTITY NAME]
- Legal status and registration
- [REGISTRASIENOMMER — of "Eenmansaak, nie as maatskappy geregistreer nie"]
- Physical address (also for service of legal documents)
- [FISIESE ADRES]
- Telephone
- [TELEFOONNOMMER]
- Website
- https://slimkoppies.co.za
- abester7@gmail.com
We are not a member of any self-regulatory body and do not subscribe to a code of conduct.
What we sell
Educational apps for children in the foundation phase, which run in the web browser and can be added to the home screen. Every app has a free part that stays free forever. One subscription unlocks every app, including apps we add later, for as long as it is paid. If the subscription lapses, only the free parts stay open.
One subscription covers the whole household — as many child profiles as you need. It is for use at home. Schools and teachers wanting to subscribe a class, please contact us instead.
Prices
| Subscription | Per month | Per year |
|---|---|---|
| All apps | R39 | R349 |
The price is the full amount charged to your card; there are no additional fees. The prices on our pricing page are the same as these.
Payment
Payments are processed by Paystack, a PCI-DSS certified payment processor. We never see or store your card details. The payment appears on your bank statement as EduKId.
A subscription renews automatically — monthly or annually, depending on the plan you chose — until you cancel it. There is no minimum term on the monthly plan. The annual plan is for twelve months.
Delivery
Access starts as soon as the payment goes through. It works on the device where you signed in to your account. If your child plays on another device, sign in there once as well.
Cancelling
You can cancel at any time: go to your account and choose Bestuur of kanselleer (manage or cancel). Nothing further is charged, and you keep access until the end of the period you have already paid for.
Whatever the children played for free stays available.
Refunds
Within 7 days: a full refund. If you change your mind within 7 days of your first payment — or of an annual plan renewing — we refund the full amount, no questions asked. This includes your right to a cooling-off period under section 44 of the Electronic Communications and Transactions Act.
Monthly plan after that: we do not refund a month that has already started, but you can cancel at any time so the next month is not charged.
Annual plan after that: you can end the year early. The months already started are then charged at the monthly price rather than the discounted one, and we refund the rest.
For example: a R349 year, cancelled after 3 months. Those 3 months are charged at the monthly price of R39 (R117), and we refund R232.
If something does not work as described, tell us. We will fix it, or refund the period you could not use it.
To ask for a refund, write to abester7@gmail.com from your account's email address. Refunds go back to the card you paid with, usually within 10 business days depending on your bank. Access ends when the refund is processed.
Record of your transaction
Paystack emails you a receipt for every payment. Your account shows which apps are active. For a copy of your payment history, write to us.
Children and parents
The account belongs to an adult. Children never sign in and have no accounts: they simply choose their profile on the device. Prices and payment sit behind a parental gate a young child cannot open. How we handle children's information is set out in our privacy policy.
Availability and liability
We do our best to keep the apps available and free of errors, but cannot guarantee they will always work without interruption. The apps supplement, and do not replace, a child's teacher.
Nothing in these terms limits your rights under the Consumer Protection Act.
Changes
If we change a price, we will email you at least 30 days before it affects your subscription. A year already paid for stays at the price it was paid at. If we change these terms, we change the date at the top of this page.
Complaints and disputes
Please contact us first at abester7@gmail.com; we want to put it right. If we cannot resolve it, you may approach the Consumer Goods and Services Ombud or the National Consumer Commission. These terms are governed by the law of South Africa.